Abstract: Objective To evaluate hospitals'satisfac;tion with blood transfusion servicein order to provide a basis forimproving the quality of service. MethodThe hospitals' satisfaction with blood supply,blood station service and bloodquality in medical administration departments blood transfusion departments within 50 general hospitalswere studied orrespondance. There are 20 the tertiary hospitals ,20 the secondary hospitals and 10 the private hospitals. ResultTheir satisfactions with blood department staff service attitude、blood box temperature、timely delivery of blood service were 90%,76% and 68%respectively;The satisfactions of blood quality,quality problem feedback and blood supply were 88%,72% and 86% respectively. The service demand of clinical hospital to blood center is reflected in the guidance and training of transfusion technology. Conclusion The results of hospital satisfaction and service needs should be used as an important index to measure the blood quality and service quality.Ensuring continuous improvement of quality management and the safety and effectiveness of clinical blood transfusion.

Key words: Medical institutions, Blood collection and supply, Satisfaction, Demand