Abstract: Objective By introducing the performance excellence model in blood bank management, to improve the overall performance and ability in Shanghai Blood Center (SBC) as well as sustained development of blood transfusion services. Methods The Performance Excellence Model was integrated into various aspects of services and operations via implementing learning standards, setting up benchmark against superior organization at home and abroad, perfecting strategic planning, and optimizing system for performance measurement and evaluation. Results The newly established distinctive blood collection and supply industry and Shanghai blood center quality management model promote the further development of blood center in many aspects and achieve remarkable results. Conclusion The Performance Excellence Model served as an effective management method and tool for promoting the level of management as SBC continues to move forward and strive for excellence in the work of transfusion services.

Key words: Performance Excellence, Benchmarking against the standards, Sustained development