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临床输血与检验

临床输血与检验 ›› 2018, Vol. 20 ›› Issue (2): 209-212.DOI: 10.3969/j.issn.1671-2587.2018.02.032

• 调查报告 • 上一篇    下一篇

长沙市50家各级医疗机构对采供血服务满意及需求的调查报告*

邹彬彬, 曹丽群, 王清, 谭智文, 康甜, 谢毓滨   

  1. 410001 湖南省长沙血液中心输血研究室
  • 收稿日期:2017-11-28 出版日期:2018-04-20 发布日期:2018-04-25
  • 通讯作者: 谢毓滨（1974-）,女,主任技师,在读博士,主要从事输血相关研究,（E-mail）xyb_thankyou@163.com。
  • 作者简介:邹彬彬（1982-）,女,湖南澧县人,副主任技师,硕士,主要从事输血相关研究,（Tel）13107211168（E-mail）247461313@qq.com。
  • 基金资助:
    *本课题受长沙市科技局科技计划资助项目（K120305331）资助

Report of Investigation on the 50 General Hospitals'Satisfaction with Blood Transfusion Service in Changsha

ZOU Bin-bin, CAO Li-qun, WANG Qing, et al   

  1. Changsha Blood Center,Research Department of Blood Transfusion,Changsha,Hunan 410001
  • Received:2017-11-28 Online:2018-04-20 Published:2018-04-25

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摘要： 目的 了解长沙市各级医疗机构对采供血服务的需求情况,为进一步加强采供血机构服务管理提供依据。 方法 通过现场走访,填写调查问卷表,50家各级医疗机构对血站血液领取方式、血液供应满意度、输血指导等情况进行调研。其中三级医院20家,二级医院20家,一级医院10家。 结果 在供血服务方面：约血接听电话工作人员的服务态度和及时性、血液运输抵达时储血箱温度、送血服务及时性的平均满意度分别为90%、76%、68%。在血液质量、对出现的血液问题的反馈和处理满意度分别为88%、72%,血液供应满足临床需求的平均满意度为86%。临床医院对本中心的服务需求体现在输血技术的指导和培训上。 结论 临床用血医疗机构满意度及服务需求调查结果应作为衡量采供血机构血液质量及服务质量的重要指标,确保血液中心质量管理的持续改进,保证临床输血的安全性和有效性。

关键词: 医疗机构, 采供血, 满意度, 需求

Abstract: Objective To evaluate hospitals'satisfac;tion with blood transfusion servicein order to provide a basis forimproving the quality of service. MethodThe hospitals' satisfaction with blood supply,blood station service and bloodquality in medical administration departments blood transfusion departments within 50 general hospitalswere studied orrespondance. There are 20 the tertiary hospitals ,20 the secondary hospitals and 10 the private hospitals. ResultTheir satisfactions with blood department staff service attitude、blood box temperature、timely delivery of blood service were 90%,76% and 68%respectively;The satisfactions of blood quality,quality problem feedback and blood supply were 88%,72% and 86% respectively. The service demand of clinical hospital to blood center is reflected in the guidance and training of transfusion technology. Conclusion The results of hospital satisfaction and service needs should be used as an important index to measure the blood quality and service quality.Ensuring continuous improvement of quality management and the safety and effectiveness of clinical blood transfusion.

Key words: Medical institutions, Blood collection and supply, Satisfaction, Demand

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